• How Do I Check In?
    • Due to COVID and the extremes in Minnesota weather, we’ve decided to change our check-in process quite drastically. We are still an Urgent Care clinic, so you’ll need to stop by to check in for the day – we don’t make appointments in advance for most visits; however, we have partnered with an online check-in system so you can get yourself checked in from your car! Please take one ticket per pet from the entrance upon arrival, and follow the instructions to check in – this ticket guarantees your visit for the day. The green tickets are for preventative care and the red tickets are for illness/injury care. Please be sure to select the appropriate type. If you chose the wrong provider, we may not be able to accommodate your visit. The check-in code changes daily, so you’ll need to grab a new ticket for each visit. Check-ins made with an old code, or that are not done before the online check-in closes at 5:000pm will not be honored.
    • If you need help checking in, don’t have a smart phone, or can’t check in online, no worries! Grab a ticket anyways and check in with our receptionists or at our kiosk at 11:00. Each ticket has a code to mark the visit as guaranteed for that day whether the check-in is done on your smartphone at 10:00 am or with our staff at 11:00.
  • What if there are no green or red check-in tickets left?
    • Unlike a 24-hour emergency center, we do close at night. That means there is a limit to the number of patients that we can see in a day, and a limited number of corresponding check-in tickets. We’re open until 9:00 pm, but its not uncommon for us to reach capacity right away in the morning. We always recommend coming early if you’d like a guaranteed spot for the day. We do also have a “non-guaranteed waitlist” option available. The yellow tickets discuss the waitlist and give information on area clinics for urgent illness/injury needs. If someone cancels, or we finish earlier than anticipated, we will pull patients off the waitlist to see at the end of the night. If we are full and your pet needs care, we strongly recommend contacting a 24-hour emergency center or another veterinary clinic.
  • When will I be seen? Why does my spot in line keep changing? 
    • Visits can take place anytime between 11:00 am and 9:00 pm. Visits are based on medical need so Emergent and Urgent visits will be seen first. If your pet is stable and okay to wait, we will give you notice approximately one hour before your provider will be ready for your pet. That way if you’re out running errands or eating lunch, you have some time to finish up and head back. Once we send your visit notification, please let us know when you are on your way!
    • When you check-in online, you’ll be told how many people checked in before you. This is not your place in line. Please refresh your submission page after 11:30 for an accurate update. Your position may change based on the medical urgency of other patients and which ticket number you have. Ticket numbers indicate your actual position in line to give everyone an opportunity to check-in at their own pace. Most patients are checked in, triaged, and properly ordered by 11:30 am.
  • Is it safe for my pet to wait to be seen?
    • If we are closed or at capacity and you think your pet has an immediate, life threatening illness or injury, we always recommend going straight to an ER. If your pet is not actively in danger, but still seems like they may need to be prioritized, we will be providing a triage at 11:00 am.  Please meet our medical team at the main entrance when we open so they can assess the stability of your pet. If your pet is stable enough to wait, we will have you come back later. If they are unstable, in need of extensive diagnostics, a sedated procedure, or hospitalization, we will ask you to stay while we get together your pet’s care plan.
  • When do you put the new tickets out each day?
    • Our check-in tickets do not go out at the same time every day and for the sake of staff safety/privacy, and fairness to all clients, we do not announce when they go out. They are available very early in the morning, but when you decide to come is up to you. At the end of the day, we are first come, first serve until we reach anticipated capacity. We can not promise an ideal time to come that will guarantee a visit. Every day is drastically different from the next.
  • Do I need to bring my pet with when I check in?
    • In many cases, no! You really just need to take a ticket for the check-in process. You can even have a friend or family member grab one for you – just remember that online check-in closes at 5:00 pm.
    • If your pet is not doing well and you think they may be a more urgent case, we do recommend bringing them with to be triaged at the front door when we open. That gives our medical team the opportunity to determine if your pet needs more immediate care.
  • This isn’t an emergency. Should I come by?
    • Absolutely! We are an Urgent Care clinic so we can accommodate everything from last minute vaccination needs to emergency procedures! Since we are not a 24 hour facility, we do reach capacity and always recommend coming early to grab a check-in ticket and secure a visit for the day.
  • What days are you doing preventative care, like vaccines, nail trims, and wellness checks?
    • Now through Spring we are offering preventative care 5 Days a week! We’ll have some availability to do preventative care services Thursday – Monday during our walk-in clinic hours. Watch for updates on preventative care visits in the future!
  • Can I schedule a visit? 
    • The only visits we currently schedule are end of life procedures, dentals, and surgical procedures. Apart from end of life services, all scheduled visits are done after a walk-in consult and cannot be done prior to establishing care with one of our providers.
  • Am I allowed to be in the building with my pet?
    • Due to COVID, we have adopted curbside care which means you won’t be able to be in the building with your pet. We may make exceptions in the case of end of life procedures or critically ill patients. Those exceptions will be at the discretion of the attending veterinarian. Only our vestibule will be open to the public and a face-covering is still required. Acceptable face coverings include masks, neck gators, bandanas, and scarves. Open face shields or t-shirts pulled up and over the mouth will not be allowed. If you do not have a face covering, or cannot wear one, we ask that you call us and do not enter the building.
  • What precautions are you taking during COVID-19?
    • We’ve added online check-in partially to accommodate the changing needs caused by COVID-19. You can now check-in online, or on our kiosk as a low or no-contact solution
    • We’ve adopted curbside care to limit exposure between our clients and staff.
    • Sanitizer stations are provided in public spaces
    • Staff and clients inside the building are required to wear a face covering at all times. Acceptable face coverings include masks, neck gators, bandanas, and scarves. Open face shields or t-shirts pulled up and over the mouth will not be allowed.
    • All clipboards, pens, etc. are sanitized after each use.
    • Even in critical cases, only one family member is allowed in the building with their pet. Other family members are encouraged to wait outside or in their vehicles. If your family would like to be present for an end of life procedure, please call us to discuss arrangements.
    • All exams and diagnostics will be performed away from the owner to accommodate CDC recommendations and reduce contact time.
    • Exam rooms are extensively cleaned between each patient visit and at the end of each day.
    • At 8:00 pm we start deep cleaning public spaces to prepare for the next morning.
  • What days are you open during COVID-19?
    • Unless there are staff illnesses, we will be open our regular days of Thursday-Monday (closed for walk-ins on Tuesday and Wednesday). We will keep the website and our facebook page updated if any closures or changes in hours occur. Hours are 11am-9 pm, but we do often hit our “max capacity” early on, so at some point we stop taking new visits. Feel free to give us a call to check how our day is going!
  • Should I let you know if my pet or I have food allergies?
    • Absolutely! We have a wide variety of treats we use to make our patients happy, including peanut butter. If your pet has a protein allergy (chicken, beef, etc.) or if you have a peanut, fish, or other severe allergy, please let us know!
  • I’m at the Emergency Room with my pet and they need surgery. Can Access do that surgery?
    • In most cases, yes! We have a great relationship with the emergency rooms and can handle a variety of emergency surgeries, including removing foreign objects, pyometras, cystotomies, C-sections, trauma and more. It’s perfectly fair for you to ask the ER if your pet is stable enough to be transferred elsewhere for a surgery and then give us a call to check our availability.