• I’ve never been to your clinic. What do I do?
    • We are a walk-in, Urgent Care clinic so you’ll need to stop by to check in. We open right at 11AM. However, it’s common for folks to show up before we open for the day and line up on the paw print markers that are six-feet apart. We begin check-in at 11:00 am at the front door. At the same time, our med staff will talk with each person and perform a quick medical triage. If your pet is experiencing a medical emergency, we’ll ask to bring them in right away to be further assessed by our doctors. While we operate on a first-come first-served basis, we do prioritize medical emergencies and end-of-life procedures, so they may get bumped up in line. Once you get checked in, you and your pet are welcome to wait in your car until the provider is ready for you, or if it’s going to be a while, you can head home or run errands or get food or whatever! Just let our staff know how much notice you need to make it back and we’ll give you a call when you’re next in line.
  • Do I need to bring my pet with when I check in?
    • Not at all! We really just need a human for the check-in process. You can even have a friend or family member check in for you if you’re busy. However, if your pet is not doing well and you think they may be a more urgent case, we would recommend bringing them with and leaving them in a temperature controlled car while you wait. That gives our medical team the opportunity to triage your pet and see if they need more immediate care.
  • This isn’t an emergency. Should I come by?
    • Absolutely! We are an Urgent Care clinic so we can accommodate everything from last minute vaccination needs to emergency procedures! Since we are not a 24 hour facility, we do reach capacity and always recommend coming early.
  • What days are you doing preventative care, like vaccines, nail trims, and wellness checks?
    • Mondays, Thursdays, and Fridays. We hope to add more preventative care days soon, but COVID-19 is making things a little tricky for us at the moment. Stay tuned for updates!
  • Can I schedule a visit? 
    • The only visits we currently schedule are end of life procedures, dentals, and surgical procedures. Apart from end of life services, all scheduled visits are done after a walk-in consult and can not be done prior to establishing care with one of our providers.
  • Am I allowed to be in the building with my pet?
    • Due to COVID, we have adopted curbside care which means you won’t be able to be in the building with your pet. We may make exceptions in the case of end of life procedures or critically ill patients. Those exceptions will be at the discretion of the attending veterinarian. We are still open to the public for prescription pick-ups and general queries. However, a face-covering is required to come inside and must remain on, and over your nose, while inside. Acceptable face coverings include masks, neck gators, bandanas, and scarves. Open face shields or t-shirts pulled up and over the mouth will not be allowed. If you do not have a face covering, or cannot wear one, we ask that you call us and do not enter the building.
  • Besides adopting curbside care (see question above) what other precautions are you taking during COVID-19?
    • Clients waiting for us to open in the morning should stand six-feet apart. Paw prints have been painted on the sidewalk which comply with social distancing guidelines.
    • Staff and clients inside the building are required to wear a face covering at all times. Acceptable face coverings include masks, neck gators, bandanas, and scarves. Open face shields or t-shirts pulled up and over the mouth will not be allowed.
    • We will be conducting our morning check-in outside. We ask that you socially distance from our check-in clerks and other clients.
    • All clipboards, pens, etc. are sanitized after each use.
    • Even in critical cases, only one family member is allowed in the building with their pet. Other family members are encouraged to wait outside or in their vehicles. If your family would like to be present for an end of life procedure, please call us to discuss arrangements.
    • All exams and diagnostics will be performed away from the owner to accommodate CDC recommendations and reduce contact time.
    • Exam rooms are extensively cleaned between each patient visit and at the end of each day.
  • What days are you open during COVID-19?
    • We are open our regular days of Thursday-Monday (closed for walk-ins on Tuesday and Wednesday). Hours are 11AM-9PM, but we do hit our “max capacity” at some point so will stop taking new visits. Feel free to give us a call to check how our day is going!
  • What happens when you hit max capacity for the day?
    • Unlike a 24-hour emergency center, we do close at night. That means there is a limit to the number of patients that we can see in a day. We do have a “non-guaranteed waitlist” option available at the front desk, just in case we have time for a couple more pets at the end of the night. If we are full but your pet needs care, we strongly recommend contacting a 24-hour emergency center or another veterinary clinic.
  • Should I let you know if my pet or I have food allergies?
    • Absolutely! We have a wide variety of treats we use to make our patients happy, including peanut butter. If your pet has a protein allergy (chicken, beef, etc.) or if you have a peanut, fish, or other severe allergy, please let us know!
  • I’m at the Emergency Room with my pet and they need surgery. Can I come to Access for the surgery?
    • In most cases, yes! We have a great relationship with the emergency rooms and can handle a number of emergency surgeries, including removing foreign objects, pyometras, cystotomies, C-sections, trauma and more. It’s perfectly fair for you to ask the ER if your pet is stable enough to be transferred elsewhere for a surgery and then give us a call to check our availability