Thursday – Monday
11:00 am – 9:00 pm
Registration opens each day at 9:00 am
Starting September 21st we will no longer be offering preventative care services (vaccinations, heartworm testing, nail trims, etc.) during our Urgent Care Clinic.
How Do I Check In?
Online registration starts at 9:00 am and closes when we’ve filled up for the day, or at 5:00 pm.
There are 3 available visit types, so you’ll need to select the right one for your pet
- “Stable Illness and Injury visits” for your common injuries and ailments like ear infections, tummy upset, limping, prescription renewals, painful mouth, small puncture wounds, etc. These require diagnostics, prescription medications, and doctor involvement.
- “Unstable Illness and Injury Visits” for pets who are more urgently ill or injured. They may require more immediate or extensive intervention, or even surgery. Some examples are: straining to urinate or defecate (especially in male cats), pets who are suddenly and severely vomiting, suspected toxin ingestion, suspected foreign object ingestion, difficulty breathing, open mouth breathing in cats, falls from a significant height, hit by cars, large wounds, extreme pain, etc.
- “Dental Assessments” for those with generally healthy pets who just want a complimentary dental quote. If your pet is not eating, has an abscess or excessive mouth pain, or you believe they may need medication, please select the “Stable Illness and Injury Visit” option.
- End of Life Visits: To best accommodate the families, we specially schedule euthanasia services. We ask that anyone in need of this service call us to discuss scheduling, instead of booking online.
Once you’ve selected your visit type, continue on to the next page and fill out all your information to secure your spot.
You will be directed to a confirmation page once your registration is complete!
Click here to go to the Urgent Care Registration page.
If I don’t fill out the intake form/patient history, will I still be checked in?
You’ll need to go through the entire check in process, until you reach a confirmation page, in order to secure your visit for the day. When you secure a spot through the initial check-in page, that spot is temporarily held (giving you ample time to fill out the intake and history form). However, you are not checked in yet, so keep going! We just need a little more information to complete your registration. Once you complete the intake and history form you will be directed to a confirmation page. If you do not reach the confirmation page, we will not receive your check-in information and your visit will not be saved.
What if my visit type is at capacity?
Unlike a 24-hour emergency center, we do close at night. That means there is a limit to the number of patients that we can see in a day, and a limited number of corresponding visit types. We’re open until 9:00 pm, but its not uncommon for us to reach capacity right away in the morning. We always recommend checking in early if you’d like a guaranteed spot for the day. We do also have a “non-guaranteed waitlist” option available so we can see as many patients as possible each day. If someone cancels, or we finish earlier than anticipated, we will pull patients off the waitlist to see at the end of the night.
If we are full and your pet needs more immediate care, we strongly recommend contacting a 24-hour emergency center or another veterinary clinic. You can find a list of area clinics and emergency rooms here.
Can I walk-in and secure a visit?
Check-in will now be completely online. Our reception staff will be happy to help you check in using the online system when we open at 11:00. However, we do fill up quite rapidly most days and may be at capacity by time we open. All other clients will be given the option to be added to the non-guaranteed waitlist.
I’ve checked in. When will I be seen?
Visits can take place anytime between 11:00 am and 9:00 pm. Visits are based on medical need so emergent and urgent visits will be seen first. Unlike a traditional Urgent Care, we do not require clients to wait at the clinic until it is their turn. We do our best to estimate your visit time and will notify you when it is closer to your turn. Patient concerns vary widely and can require drastically different time commitments, so we can not guarantee visit times. Once you arrive, you may still need to wait for your visit to start.
How will I be notified for my visit?
If authorized, you will receive a text notification when there are two people ahead of you (an estimated time of one hour). That way, if you’re out running errands or eating lunch, you have some time to finish up and head back! Text notifications may go out anytime between 10 am and 8 pm. If you do not confirm your visit within 15 minutes, or if you don’t have text notifications authorized, we will call. If we are unable to get a hold of you by phone, we will move on to the next client and slide you down on the list. We will still attempt to contact you a little later to see if you’d like to be seen that day or cancel your visit.
Is it safe for my pet to wait to be seen?
If we are closed or at capacity and you think your pet has an immediate, life threatening illness or injury, we always recommend going straight to an ER. If your pet is not actively in danger, but still seems like they may need to be prioritized, we will be providing a triage at 11:00 am. Please meet our medical team at the main entrance when we open so they can assess the stability of your pet. If your pet is stable enough to wait, we will have you come back later. If they are unstable, in need of extensive diagnostics, a sedated procedure, or hospitalization, we will ask you to stay while we get together your pet’s care plan.
What should I do when I get there?
Please remain in your car when you arrive and let us know where you’re parked. You can do this by replying to our notification text, by giving us a call, or even by e-mail! See our COVID policy for more information.
Can I schedule a visit?
We are primarily an Urgent Care clinic so we don’t schedule visits in advance. The only visits we currently schedule are end of life procedures, dentals, and surgical procedures. Apart from end of life services, all scheduled visits are done after an initial consult and generally cannot be done prior to establishing care with one of our providers.
Should I let you know if my pet or I have food allergies?
Absolutely! We have a wide variety of treats we use to make our patients happy, including peanut butter. If your pet has a protein allergy (chicken, beef, etc.) or if you have a peanut, fish, or other severe allergy, please let us know!
I’m at the Emergency Room with my pet and they need surgery. Can Access do that surgery?
In most cases, yes! We have a great relationship with the emergency rooms and can handle a variety of emergency surgeries, including removing foreign objects, pyometras, cystotomies, C-sections, trauma and more. It’s perfectly fair for you to ask the ER if your pet is stable enough to be transferred elsewhere for a surgery and then give us a call to check our availability.