COVID-19 – Frequently Asked Questions (FAQ)

  • What days are you doing preventative care, like vaccines, nail trims, and wellness checks?
    • Thursdays and Fridays only. We hope to add more preventative care days soon, but COVID-19 is making things a little tricky for us at the moment.  Stay tuned for updates!
  • Am I allowed to be in the building with my pet?
    • Yes, but with a few restrictions. A face-covering is required to come inside.  If you do not have a face covering, we will happily see your pet as a “curbside care” visit instead.
  • What other precautions are you taking during COVID-19 besides requiring face coverings?
    • Clients waiting for us to open in the morning should stand six-feet apart on the paw print sidewalk markers.
    • During our morning check-in, only three clients are allowed in the building at a time, spacing apart to maintain distance.
    • All clipboards, pens, etc. are sanitized after each use.
    • Only one family member is allowed in the building with their pet. Other family members are encouraged to wait outside or in their vehicles.
    • Exams and diagnostics are performed in the clinic treatment area rather than in exam rooms to comply with CDC recommendations.
    • Offering curbside visits for those that are high-risk of being a carrier, immune-compromised or uncomfortable.
    • Extensive cleaning procedures between each patient visit and at the end of each day.
  • What days are you open during COVID-19?
    • We are open our regular days of Thursday-Monday (closed for walk-ins on Tuesday and Wednesday). Hours are 11AM-9PM, but we do hit our “max capacity” at some point so will stop taking new visits.  Feel free to give us a call to check how our day is going!
  • My pet is ill or injured. Should I come by?
    • Absolutely! We operate on a first-come first-served basis, but do prioritize medical emergencies and end-of-life procedures.
  • I’ve never been to your clinic. What do I do?
    • Good question! We open at 11AM.  It’s common for folks to show up before we open for the day and line up on the paw print markers that are six-feet apart.  Starting at 11AM, we will allow a few clients in the building at a time to check-in with our admin team.  At the same time, our med staff will talk with each person and perform a quick medical triage.  If your pet is experiencing a medical emergency, we’ll ask to bring them in right away to be further assessed by our doctors.  Once you get checked-in, you and your pet are welcome to wait in your car until a room is ready, or if it’s going to be a while, you can head home or run errands or get food or whatever!  Just let our staff know how much notice you need to make it back and we’ll give you a call when we are getting ready.
  • What happens when you hit max capacity for the day?
    • Unlike a 24-hour emergency center, we do close at night so that means there is a limit to the number of patients that we can see in a day. We do have a “non-guaranteed waitlist” option available at the front desk, just in case we have time for a couple more pets at the end of the night.  All visits, guaranteed or waitlist, need to check-in at the front desk to secure a spot.  If we are full but your pet needs care, we strongly recommend contacting a 24-hour emergency center or another veterinary clinic.
  • I’m at the Emergency Room with my pet and they need surgery. Can I come to Access for the surgery?
    • In most cases, yes! We have a great relationship with the emergency rooms and can handle a number of emergency surgeries, including removing foreign objects, pyometras, cystotomies, C-sections, trauma and more.  It’s perfectly fair for you to ask the ER if your pet is stable enough to be transferred elsewhere for a surgery and then give us a call to check our availability.